Customer Service Agreement

PAYFX GLOBAL
Last Updated: 18th May 2026

This Customer Service Agreement (“Agreement”) is entered into between you (“Customer”, “User”, “you”, or “your”) and PayFX Fintech Solutions Private Limited, operating under the brand name PayFX Global (“PayFX Global”, “Company”, “we”, “our”, or “us”).

This Agreement outlines the terms and conditions governing your access to and use of the services, products, websites, applications, APIs, payment systems, and related technology platforms provided by PayFX Global.

By accessing or using any PayFX Global services, you confirm that you have read, understood, and agreed to this Agreement and all applicable policies, guidelines, and compliance requirements.

1. ABOUT PAYFX GLOBAL

PayFX Global is a brand of PayFX Fintech Solutions Private Limited engaged in providing international payment facilitation, foreign exchange assistance, institutional payment processing, cross-border remittance support, and financial technology solutions through regulated banking and financial institution partnerships.

Services may include:

• International student fee payments
• Overseas remittance support
• Institutional and university payments
• Business and merchant settlements
• Foreign exchange facilitation
• Global payment collection services
• Recurring and automated payment solutions
• Payment gateway and API solutions
• Healthcare and hospital payments
• Utility and bill payment support

All services are subject to applicable laws, banking regulations, RBI/FEMA guidelines, AML/KYC compliance requirements, and partner institution policies.

2. ACCEPTANCE OF AGREEMENT

By registering with PayFX Global, accessing our website, mobile application, APIs, or using any services offered by us, you acknowledge and agree to comply with this Agreement and any associated policies published by PayFX Global.

If you do not agree with any part of this Agreement, you must discontinue use of our services immediately.

3. ELIGIBILITY

To use our services, you must:

• Be at least 18 years of age;
• Be legally capable of entering into binding agreements;
• Be a lawful resident or authorized entity under applicable laws;
• Provide complete, accurate, and updated information;
• Successfully complete all KYC and compliance verification requirements.

PayFX Global reserves the right to refuse or terminate services at its sole discretion.

4. CUSTOMER REGISTRATION AND VERIFICATION

To access certain services, Customers may be required to create an account and complete verification procedures.

Customers agree to:

• Submit accurate and complete information;
• Update information whenever changes occur;
• Provide valid government-issued identification and supporting documents;
• Cooperate with compliance, AML, and KYC verification requests.

PayFX Global may conduct identity verification through:

• Digital KYC
• Video verification
• Physical verification where applicable
• Third-party compliance systems
• Regulatory screening and due diligence

Failure to provide requested information may result in delays, restrictions, suspension, or termination of services.

5. CUSTOMER RESPONSIBILITIES

You agree:

• To use PayFX Global services only for lawful purposes;
• Not to engage in fraudulent, illegal, or prohibited activities;
• To maintain confidentiality of login credentials;
• To ensure all payment information submitted is accurate;
• To comply with applicable foreign exchange and tax regulations;
• To immediately report unauthorized activity or security breaches.

You are solely responsible for all activities conducted through your account.

6. SERVICES AND TRANSACTIONS

PayFX Global facilitates international payment and remittance services through authorized banking, financial institution, and technology partners.

Transactions may include:

• Currency conversion
• International remittances
• Institutional payments
• Merchant settlements
• Automated recurring payments
• Cross-border collection and disbursement

All transactions are subject to:

• Regulatory approval
• Banking partner policies
• Compliance verification
• Applicable transaction limits
• Availability of payment corridors

PayFX Global reserves the right to refuse, delay, hold, reverse, or cancel any transaction for compliance, security, operational, or regulatory reasons.

7. FOREIGN EXCHANGE AND FEES

Exchange rates displayed are indicative and may vary depending on market conditions and partner institution pricing.

Customers acknowledge that:

• Final exchange rates are confirmed at processing;
• Additional banking or intermediary charges may apply;
• Taxes, levies, or government charges may be applicable;
• Transaction fees are non-refundable unless otherwise stated.

PayFX Global may deduct applicable charges before settlement.

8. PROHIBITED ACTIVITIES

Customers shall not use the services for:

• Money laundering
• Terrorist financing
• Fraudulent transactions
• Sanctions violations
• Illegal gambling
• Unauthorized business activities
• Cybercrime or hacking
• Use of false or misleading information

PayFX Global reserves the right to report suspicious activity to regulatory or law enforcement authorities.

9. SECURITY AND ACCOUNT PROTECTION

Customers are responsible for maintaining account security and shall:

• Use strong passwords;
• Protect login credentials;
• Enable two-factor authentication where available;
• Avoid unauthorized access or sharing of credentials;
• Immediately notify PayFX Global of suspected fraud or account compromise.

PayFX Global shall not be liable for losses arising from Customer negligence or unauthorized access caused by Customer actions.

10. THIRD-PARTY SERVICES

PayFX Global may rely on third-party providers including:

• Banks
• Payment gateways
• APIs
• Financial institutions
• Compliance partners
• Technology providers

We do not control third-party systems and shall not be liable for delays, interruptions, errors, or failures caused by such providers.

11. REFUNDS AND CANCELLATIONS

Refunds and cancellations are subject to:

• Compliance approvals;
• Banking partner acceptance;
• Beneficiary institution policies;
• Applicable laws and regulations.

Foreign exchange losses, intermediary bank fees, and processing charges may be deducted from refund amounts.

PayFX Global reserves the right to refuse refunds where prohibited by law or compliance requirements.

12. LIMITATION OF LIABILITY

To the maximum extent permitted by law, PayFX Global and PayFX Fintech Solutions Private Limited shall not be liable for:

• Indirect or consequential losses;
• Currency fluctuation losses;
• Banking delays;
• Technical interruptions;
• Regulatory actions;
• Third-party failures;
• Loss of business, profits, or data.

Services are provided on an “AS IS” and “AS AVAILABLE” basis without warranties of uninterrupted availability.

13. INTELLECTUAL PROPERTY

All trademarks, logos, content, systems, software, APIs, designs, and technology associated with PayFX Global are the exclusive property of PayFX Fintech Solutions Private Limited or its licensors.

Customers shall not copy, modify, distribute, reverse engineer, or commercially exploit any material without prior written consent.

14. TERMINATION AND SUSPENSION

PayFX Global reserves the right to suspend, restrict, or terminate access to services:

• For violation of this Agreement;
• Due to suspicious or fraudulent activity;
• Upon regulatory instruction;
• For security or compliance reasons.

Termination does not affect any existing obligations or liabilities.

15. DATA PRIVACY

Customer information shall be collected, processed, stored, and shared in accordance with applicable privacy laws and our Privacy Policy.

Customers consent to:

• Compliance monitoring;
• Regulatory reporting;
• Cross-border data processing where required;
• Sharing of information with banking and compliance partners.

16. GOVERNING LAW

This Agreement shall be governed by the laws of India.

Any disputes arising from this Agreement shall be subject to the exclusive jurisdiction of the courts located in Bengaluru, Karnataka, India.

17. MODIFICATIONS TO AGREEMENT

PayFX Global may revise or update this Agreement at any time without prior notice.

Updated versions shall become effective immediately upon publication on our website or platform.

Continued use of services constitutes acceptance of revised terms.

18. CONTACT INFORMATION

PayFX Global
A Brand of PayFX Fintech Solutions Private Limited

Email: care@payfxglobal.com

Website: www.payfxglobal.com